Call center services

Call Centre & BPO Services

Our BPO (Business process Outsourcing) division is primarily involved with taking right care of your business processes in order that you'll direct your focus towards growth.

Our Call Centre & BPO Services include:

  • International Voice/Non-voice
  • Avatar
  • Toll Free Services
  • Inbound
  • Outbound

Rather, we tend to bring about true transformation with the assistance of our huge experience and well-tried skills applied time and again in numerous industry domains and international engagements.

Information is the be-all and end-all in today’s world. In such a scenario, it is imperative for the executives in your company to have constant access to information. This is ensured by our BPO division which also takes care of other issues such as fraud management, gaining of consumer insights, risk analysis and initiation of predictive modeling. With its assistance, you can bring about a positive change in enterprise management.

Our BPO division is tailored to address some of the most common but intricate challenges faced by clients. Some of these are:

In general, the Business Process Outsourcing is defined as the process of handling business activities on behalf of your company or business by hiring another company.

  • Costly, ineffective and inefficient processes that result in loss of revenue and a significant increase in time-to-market.
  • Non-standardized and decentralized operations.
  • Deployment of non-standard and limited technology with escalating refresh and maintenance challenges.
  • Want of capital.
  • Limited or non-availability of skilled resources with required knowledge of domain along with high attrition.

We are capable of meeting these challenges easily with the assistance of our skilled team of BPO professionals and considerable experience in providing cost-effective outsourcing solutions. The two areas where we excel include Application Outsourcing and Human Resource. While the former is concerned with providing highly productive and secured application outsourcing solutions, the latter covers the whole process of recruitment including on-boarding of resources and hiring of flexible workers and contractors. We apply proven tools and methodologies to bring about hassle-free solutions for our clients.


The notable features of our BPO division comprise of:

  • A significant decrease in labor cost
  • Optimum use of process optimization and automation
  • Improvement of risk management
  • Faster reach to market
  • Identification of target performance with the use of benchmarks
  • Recommendation and implementation of a roadmap for achieving excellence

Timings : Mon - Fri 10 AM - 6 PM