Robotic process automation (RPA) is the use of software package with AI (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously needed humans to perform. These tasks will embody queries, calculations and maintenance of records and transactions.

RPA software isn’t a part of an organization’s IT infrastructure. Instead, it sits on top of it, enabling a corporation to implement the technology quickly and with efficiency — all while not changing the existing infrastructure and systems.